In the current issue of Inc Magazine, there is an article about customer feedback. The basic idea is that customers tend to be vocal about the products they use and buy: Whether they are out-of-control cranks or out-of-the-blue evangelists, customers want to have their say. And if you won’t listen to them, the Internet is […]

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Twitter has been in the news a lot the past few days. Besides the various reports and commentary regarding their rejection of the Facebook offer, they also bought a company, closed its services and kept the founder. This seems really odd at first, until you realize what they have done. First, according to his own […]

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Well, at least we know what the topic of conversation will be on many major sites today. Kara Swisher reported that Twitter and Facebook have had acquisition talks, but they have failed. The price is said to be $500 million in Facebook stock, with no cash changing hands. Personally, I was surprised at this price […]

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I just wanted to let everyone know that I have another guest post at LouisGray.com. This post is title “Web Apps Should Keep It Simple For Success”. The main idea is that to drive mass adoption, the service needs to be simple. Here is a snippet of the post: Most people have heard the KISS […]

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There has been much discussion lately about how easy Twitter is and FriendFeed is harder to get into. I completely understand this, but I have also noticed that people mentioned they want to know how “power users” use FriendFeed. First, let me state that FriendFeed is a tool, and you can use it however you […]

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