Comments on: The Twitterization of Customer Service http://regulargeek.com/2008/04/07/the-twitterization-of-customer-service/ Where programming, the internet and social media collide. Fri, 21 Nov 2008 19:40:45 +0000 http://wordpress.org/?v=2.6.3 By: Introducing YackTrack Chatter! - Regular Geek http://regulargeek.com/2008/04/07/the-twitterization-of-customer-service/#comment-363 Introducing YackTrack Chatter! - Regular Geek Sun, 15 Jun 2008 10:51:50 +0000 http://regulargeek.com/?p=37#comment-363 [...] a story or a blog post. You are tracking mentions of the keyword. I even talked a bit about this in The Twitterization of Customer Service, when Michael Arrington had his problems with [...] [...] a story or a blog post. You are tracking mentions of the keyword. I even talked a bit about this in The Twitterization of Customer Service, when Michael Arrington had his problems with [...]

]]> By: admin http://regulargeek.com/2008/04/07/the-twitterization-of-customer-service/#comment-162 admin Mon, 28 Apr 2008 00:21:01 +0000 http://regulargeek.com/?p=37#comment-162 @Sarah I had tried to use some other link on the site instead of the URL (forget where I found it). I have updated it accordingly. I also have no problem mentioning RWW. I read it religiously and find fantastic information there. Probably my favorite "tech news" site. @Sarah
I had tried to use some other link on the site instead of the URL (forget where I found it). I have updated it accordingly.

I also have no problem mentioning RWW. I read it religiously and find fantastic information there. Probably my favorite “tech news” site.

]]> By: Sarah Perez http://regulargeek.com/2008/04/07/the-twitterization-of-customer-service/#comment-161 Sarah Perez Mon, 28 Apr 2008 00:06:52 +0000 http://regulargeek.com/?p=37#comment-161 Thanks for the mention of the RWW article! :) I just wanted to provide the link since yours isn't working: http://www.readwriteweb.com/archives/how_to_get_customer_service_via_twitter.php Thanks for the mention of the RWW article! :) I just wanted to provide the link since yours isn’t working:

http://www.readwriteweb.com/ar.....witter.php

]]> By: Microblogging: segnalazioni del 18.04.08 | Microblogging.it http://regulargeek.com/2008/04/07/the-twitterization-of-customer-service/#comment-139 Microblogging: segnalazioni del 18.04.08 | Microblogging.it Fri, 18 Apr 2008 09:02:33 +0000 http://regulargeek.com/?p=37#comment-139 [...] The Twitterization of Customer Service [...] [...] The Twitterization of Customer Service [...]

]]> By: admin http://regulargeek.com/2008/04/07/the-twitterization-of-customer-service/#comment-118 admin Tue, 08 Apr 2008 23:09:18 +0000 http://regulargeek.com/?p=37#comment-118 @Kingsley Honestly, when something that cool hits be prepared. Pipes are something that has only had limited success. I am not sure if it is the complexity or just the difficulty of data integration. I admit I had difficulty figuring out the Pipe itself. In any case, bravo on excellent work and hopefully the trend of new customer service will begin. @Kingsley
Honestly, when something that cool hits be prepared. Pipes are something that has only had limited success. I am not sure if it is the complexity or just the difficulty of data integration. I admit I had difficulty figuring out the Pipe itself. In any case, bravo on excellent work and hopefully the trend of new customer service will begin.

]]> By: Kingsley Joseph http://regulargeek.com/2008/04/07/the-twitterization-of-customer-service/#comment-117 Kingsley Joseph Tue, 08 Apr 2008 20:17:37 +0000 http://regulargeek.com/?p=37#comment-117 Thanks for the mention. To be perfectly honest, I've been overwhelmed by the response to my little experiment. Tracking social media is a good idea in theory, but operationally very difficult. The pipe was an attempt to throw more technology at it. I think it succeeded at that, and now that forces me to think about what, if anything we should formalize. Thanks for the mention. To be perfectly honest, I’ve been overwhelmed by the response to my little experiment. Tracking social media is a good idea in theory, but operationally very difficult. The pipe was an attempt to throw more technology at it. I think it succeeded at that, and now that forces me to think about what, if anything we should formalize.

]]> By: admin http://regulargeek.com/2008/04/07/the-twitterization-of-customer-service/#comment-116 admin Tue, 08 Apr 2008 12:27:31 +0000 http://regulargeek.com/?p=37#comment-116 Yeah, that would be difficult. Maybe something like Reply IT or whatever other keywords or service marks (like Inc. in the US) would help. In any case, I agree you would have a difficult time getting a useful search. Yeah, that would be difficult. Maybe something like Reply IT or whatever other keywords or service marks (like Inc. in the US) would help. In any case, I agree you would have a difficult time getting a useful search.

]]> By: Eugenio http://regulargeek.com/2008/04/07/the-twitterization-of-customer-service/#comment-115 Eugenio Tue, 08 Apr 2008 12:15:44 +0000 http://regulargeek.com/?p=37#comment-115 "The real problem with any type of search is finding a term that is specific enough." You got it! I work for a company named "Reply" (a big IT group in Europe (Italy, Germany, England). Looking for statements containing the word "Reply" maybe is not that useful! :D “The real problem with any type of search is finding a term that is specific enough.”

You got it!
I work for a company named “Reply” (a big IT group in Europe (Italy, Germany, England). Looking for statements containing the word “Reply” maybe is not that useful! :D

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